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Computer Support Specialist

Albany, NY 12206

Posted: 07/23/2026 Industry: Administrative & Clerical Job Number: 8103 Pay Rate: 27.00

Job Description

Job Title: Computer Support Specialist
Location: Albany, NY

Type: Full-Time / New York State Agency
Position Summary
Penda Aiken Inc. is a staffing firm located in Brooklyn, New York. Our client is a New York State Agency and is looking for a detail-oriented Computer Support Specialist to join the Office of Aging and Long-Term Care (OALTC) within the Center for Data Architecture, Intelligence & Support (DAIS). This role will assist with activities related to health care facility data collection, maintain and run data pipelines, act as a liaison with ITS, and serve as the primary technical and administrative interface for organizational survey initiatives.
Primary Responsibilities

  • Survey Lifecycle Tasks: Execute the opening and closing of online surveys according to established timelines; coordinate and validate survey logistics to ensure live/closed statuses accurately reflect schedules.

  • Provider Communication & Compliance: Proactively manage provider outreach, including notifications of survey availability; monitor and communicate with non-responding providers to ensure high participation rates.

  • Data Quality Assurance (QA) & Integrity: Conduct comprehensive reviews of survey submissions to identify data anomalies and inconsistencies; perform triage and coordination for Quality Control; report non-responder status and data integrity metrics to leadership.

  • Technical Support & Stakeholder Coordination: Act as the liaison between end-users and IT services (ITS) to submit and track requests; communicate critical system issues, technical errors, or data anomalies to Data Analysts immediately.

  • Policy Compliance: Adhere strictly to all DAIS policies, principles, and standard operating procedures (SOPs) regarding data collection, processing, privacy, and reporting.
Minimum Qualifications

  • Technical Skills: Excellent working knowledge of Microsoft Office, specifically Outlook, Access, Word, Excel, and SharePoint. Ability to work effectively with electronic databases.

  • Communication: Excellent verbal and written communication skills, including the ability to walk through complicated technical ideas or tasks with individuals without an IT background.

  • Core Competencies: Strong attention to detail, strong problem-solving abilities to triage technical issues, and the ability to work both independently and collaboratively within a team.
Preferred Qualifications

  • Education: Bachelor’s degree in a relevant field.

  • Experience: Experience working in a fast-paced setting with the ability to multi-task in complex databases, as well as experience effectively communicating with consumers, providers, and staff.

  • Data & Analytics: Experience creating and maintaining a data dictionary and mapping existing databases. Knowledge or experience in SQL, Python, R, or Tableau is a plus.

Meet Your Recruiter

Vivian Chow
Talent Acquisition Specialist

Fellow New Yorker based in Brooklyn, Vivian brings hands-on experience in full-cycle recruiting across healthcare and corporate roles. She holds a Master’s degree from NYU and is known for managing high-volume hiring, improving recruiting processes, and connecting great talent with the right opportunities.

About Us

For more than thirty years, Penda Aiken, Inc. has committed itself to serving New York State, solidifying our position as a leading talent acquisition firm in the Northeast. Our team of industry experts collaborates closely with top-tier companies and exceptional candidates, providing personalized guidance to ensure the best possible results for everyone involved.

Partnering with Penda Aiken Inc. means positioning yourself for success. We provide access to competitive compensation, comprehensive benefits such as healthcare and dental coverage, a 401(k) plan, and paid time off (PTO), all delivered with personalized attention.

Penda Aiken, Inc. is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.

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About Albany, NY

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