Posted: 12/31/20252025-12-312026-02-11Industry:Customer Service & SalesJob Number: 7921Pay Rate: 18.92
Job Description
Position Type:Call Center Customer Service Rep, Full-TimeStart Date:2/2026Location:Fully Remote (NY Residents Only) Can reside anywhere in New York StateCompensation:$18.92 per hour Job Description
Answer incoming calls and make outbound calls using both electronic and paper-based documentation systems.
Utilize verbal communication strategies and apply problem-solving skills to effectively elicit information to identify immediate needs of callers.
Accurately gather and verify demographic information using standard computer software and systems.
Document all call information accurately and according to approved operating procedures using multiple software applications.
Document all call information accurately and according to approved operating procedures using multiple software applications.
Always maintain professionalism and a positive attitude, even when dealing with difficult situations.
Required Qualifications
1 year or more post-secondary education OR 2 years equivalent work experience
1 year or more of customer service preferred
Must be able to work within the operational hours of 7:00 am – 7:00 pm Monday to Friday, Saturday from 8:00 am – 2:00 pm.
Beginner to intermediate level experience with MS Office – Word, Excel and Outlook.
Recognition and problem resolution for mid-to-high level customer service issues
Must be self-motivated, dependable, detail-oriented and enjoy working in a team-oriented environment.
Analytical, with a sense of urgency and the capability to take individual initiative in role when.
Must have internet connectivity that meets minimum work-from-home requirements. Requires connectivity speed that allows download at 15 Mbps and upload at 1.5 Mbps. Testing of this requirement will be included in the provided assessment testing platform.
Penda Aiken, Inc. is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.
For more than thirty years, Penda Aiken, Inc. has committed itself to serving New York State, solidifying our position as a leading talent acquisition firm in the Northeast. Our team of industry experts collaborates closely with top-tier companies and exceptional candidates, providing personalized guidance to ensure the best possible results for everyone involved.
Partnering with Penda Aiken Inc. means positioning yourself for success. We provide access to competitive compensation, comprehensive benefits such as healthcare and dental coverage, a 401(k) plan, and paid time off (PTO), all delivered with personalized attention.
Penda Aiken, Inc. is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.
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