Title: On Call Center Triage Registered Nurse Position Type: Permanent Client: New York City health system Location: Bronx, NY Hours: 5 PM - 9 AM, 5PM - 1AM Salary: $100K per year, plus $15,000 signing bonus
Our client, a large health care system in NYC, is seeking an Call Center Triage Registered Nurse. The On Call Center Triage RN is responsible for the emergent triaging of calls received from patients and/or caretakers to hospice and palliative pare and home vare for the purpose of telephonically assessing their needs in order to treat emergent situations that have developed during the On Call Center hours daily, 5 PM-9 AM. Provides patient physical and psychosocial health systems assessments telephonically, supporting the Plan of Care, “Goals of Care” based on the patient’s and caretaker’s needs/wishes, and in coordination with plan developed/placed by the primary RN Case Manager for the patient.
Responsibilities:
Reviews at the beginning of the shift all information via email to the HospiceCallCenter Inbox regarding changes and relevant information received.
Reviews the HospiceCallCenter Inbox continuously throughout shift while on duty.
Prioritizes the calls and visits to the patients based on information received.
Monitors NetSmart Task box hourly in order to dispatch on call visit staff and to ensure timely follow up and clinical coordination with the On Call Services Field RN.
Places “Tuck-In” call for telephonic follow up and may schedule an RN visit PRN when deemed necessary after triaged.
Records all telephone interactions in NetSmart “Clinical Notes” and/or “Tasks” as needed.
Escalates appropriate calls/situations to AOC as needed.
Requirements
Graduate from an accredited School of Nursing; BSN preferred.
A minimum of two years’ experience in either Hospice, Palliative, Critical or End-of-Life care preferred.
CHPN after one year of employment.
New York State RN license, CPR-BLS and valid NYS Driver's license.
Microsoft Office, Word and Excel.
Ability to be dependable and capable of using initiative and good judgment.
Possess good communication, listening, and organizational skills.
Possess strong clinical skills regarding end of life care
Ability to input clinical data proficiently.
Ability to effectively communicate in a customer service environment.
Ability to work flexible hours to meet the needs of the position.
Ability to coordinate the resources and personnel involved in a comprehensive interdisciplinary team environment.
Ability to work non-judgmentally with patient / family members of any culture, religion, socio-economic background or lifestyle.
Detail oriented and ability to set own priorities.
Ability to handle confidential aspects of assignments.
For more than thirty years, Penda Aiken, Inc. has committed itself to serving New York State, solidifying our position as a leading talent acquisition firm in the Northeast. Our team of industry experts collaborates closely with top-tier companies and exceptional candidates, providing personalized guidance to ensure the best possible results for everyone involved.
Partnering with Penda Aiken Inc. means positioning yourself for success. We provide access to competitive compensation, comprehensive benefits such as healthcare and dental coverage, a 401(k) plan, and paid time off (PTO), all delivered with personalized attention.
Penda Aiken, Inc. is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.
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About Bronx, NY
Start your journey towards an exciting career in the vibrant Bronx, New York! Nestled within the heart of the Big Apple, the Bronx offers job seekers a unique blend of urban charm and endless growth opportunities. Home to iconic landmarks like the Yankee Stadium, Bronx Zoo, and New York Botanical Garden, this dynamic borough boasts a rich cultural tapestry, diverse cuisine, and a thriving arts scene with galleries and theaters showcasing local talent. Consider pursuing your career in the Bronx to immerse yourself in its enchanting atmosphere and be part of a community teeming with potential for professional development and personal fulfillment. Explore our job listings today and take the first step towards a rewarding career in this remarkable region.
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