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Computer Support Specialists

Albany, NY 12226

Posted: 07/10/2024 Industry: IT Job Number: 7045

Job Description

Title: Computer Support Specialists 
Position Type: Long-term, temporary (1+ year)
Location: Albany, NY (Potential for hybrid)
Hours: M-F, 8am to 5pm

Responsibilities
  • Answer calls and e-mails as they come in to the Help Desk
  • Accurately document all issues and requests during the initial call
  • Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users.
  • Establish and maintain a working knowledge of the Statewide Financial System’s navigation, procedures, and processing requirements
  • Support users in the use of the system including, but not limited to, navigation, access, and reports.
  • If required, route issues and requests to appropriate second line of support
  • Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.
  • Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help Desk
  • Participate in appropriate training, workgroups and agency meetings
  • 1st Level Support for Help Desk and Security Incidents

Requirements
  • High School graduate with some college; computer science related degree is preferred.
  • Experience with ServiceNow or other ticket or case management software is a plus
  • Strong MS Windows, Outlook, Excel, and Word 
  • Knowledge of basic accounting principles
  • MS SharePoint knowledge is desirable

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Job Requirements

ServiceNow

Meet Your Recruiter

Crystal Min
Talent Acquisition Specialist

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